1. General Refund Policy

We strive to provide the best possible products and services. However, if you are not fully satisfied with your purchase, we offer a refund within a specific time frame. Our general policy is to provide a full refund within 14 days of your purchase, provided the request is made in accordance with the guidelines set out in this Refund Policy.

2. Refund Eligibility

Refunds are only available under the following conditions:

• If you made an accidental purchase, you must request a refund within 14 days of the transaction.
• If the product or service you received is significantly different from what was described at the time of purchase.
• If the product or service is found to be defective or malfunctioning, and the issue cannot be resolved through support or troubleshooting.

Please note that refunds are not provided for change of mind or dissatisfaction after the 14-day period.

3. Non-Refundable Items and Services

While we offer refunds for most purchases, certain items and services are non-refundable under specific circumstances. These include:

• Custom services, products, or any bespoke solutions tailored specifically to your needs.
• Software products or digital goods once downloaded or accessed, except if they are found to be defective or broken.
• Any service that has been rendered in full, such as consulting or project management services.

If you're unsure whether your purchase falls under the non-refundable category, please contact us for clarification.

4. How to Request a Refund

To initiate a refund request, please follow these steps:

• Contact our support team at [email protected] with your order details, including the transaction ID and a description of the issue.
• Provide any relevant information that will assist us in processing your request, such as screenshots, error messages, or any other evidence of the defect or issue.
• Our team will review your request and contact you within 3-5 business days to inform you of the status of your refund request.

Please note that refund requests made without providing sufficient information may result in delays or denial of the refund.

5. Refund Process and Timeframe

Once your refund request is approved, we will process it within 7-10 business days. The refund will be issued using the same payment method you used for the original purchase, unless otherwise agreed upon. Please note that some payment providers may take longer to reflect the refunded amount in your account, depending on their policies.

6. Partial Refunds

In some cases, you may be eligible for a partial refund. This typically applies if a service has been partially rendered or if the product is returned in a condition that allows us to resell it. If a partial refund is issued, the amount refunded will be based on the extent of the use of the product or service.

7. Refund Denial

Refund requests may be denied under the following circumstances:

• If the request is made after the 14-day refund window has passed.
• If the product or service has been used beyond what is considered reasonable or has been tampered with.
• If the refund request does not comply with our guidelines, including the submission of incomplete information.

If your refund request is denied, we will provide you with an explanation of the reason for the denial.

8. Refund Policy Changes

OvoSolution reserves the right to modify or update this Refund Policy at any time. Any changes will be posted on this page, and the revised Refund Policy will take effect immediately. We encourage you to periodically review this page to stay informed of any updates. By continuing to use our services after any changes to the policy, you agree to be bound by the updated terms.

9. Contact Us

If you have any questions or concerns regarding our Refund Policy or need assistance with a refund request, please contact our support team at [email protected]. Our team is available to help you and ensure that your experience with OvoSolution meets your expectations.