Free Support Coverage

We believe every customer should start smoothly with our products. That’s why we provide free support to help you get set up and resolve common issues. Our goal is to make sure your experience with OvoSolution is trouble-free from the very beginning.

What we cover for free:

• Web installation on your server.
• Solving initial errors during setup.
• Bug fixing in the provided product.
• Step-by-step documentation for product usage.

Paid Support & Customization

While we offer free basic support, sometimes businesses need more advanced help or unique features. For these situations, we provide affordable paid support and customization services designed to match your specific needs.

Examples of paid services include:

• App installation and publishing it to the App Store & iOS Store.
• Full UI redesigns and branding.
• Integration with new third-party APIs.
• Advanced server maintenance.
• Your custom requirement.

Support Channels

We offer customer assistance exclusively through our robust support ticket system, designed to ensure every query is tracked, prioritized, and resolved efficiently. Whether you have questions, need technical help, or require account-related support, submitting a ticket is the fastest way to get help from our team. Open a Support Ticket

Support Limitations

To keep our support efficient and fair for all customers, we need to set some boundaries. Our support team focuses only on issues directly related to our products, and cannot provide full IT administration or third-party fixes.

Limitations include:

• Customization on third party projects.
• Fixing third-party plugin.
• Troubleshooting errors caused by external services, APIs, or plugins not provided by OvoSolution.

Response Times

We value your time and do our best to respond quickly. The actual response may vary depending on the complexity of the issue, but we always aim to keep communication clear and updates frequent.

Our response commitment:

• Normal issues: 24–48 hours.
• Critical errors: Prioritized for faster resolution.

Contact Us

If you have any questions about any of our policies or other queries, please contact us. Our team is available to assist you with any inquiries or concerns. We value your privacy and are committed to ensuring that your experience on our website is transparent and satisfactory.